Evolve IP
Automate Communication Processes with Evolve IP

Every missed call is a revenue leak for businesses," says Mr. Paul Harrison, the managing director of EMEA operations at Evolve IP. "The call could be for booking a hotel room or buying a car, no matter what business segment it is, if that call doesn't get answered, that's a huge loss for that business." He mentions this while sharing an instance where Evolve IP's partner, a CRM solutions provider for retail enterprises, transformed the outdated communication networks of a car dealership operating in 70 sites across the UK. Communication between branches and their customers occurred over siloed, outdated channels, with individual PBX systems installed on each site. Due to the disconnected network, several sales queries and enquiries were unanswered or routed to the wrong personnel. Evolve IP transferred the entire network to their purpose-built cloud to avoid such discrepancies, providing the client with visibility of personnel available to take calls across all branches. Calls were routed accordingly with Evolve IP’s routing intelligence, which enabled customers to contact the car dealership from any location and get an answer every time. With the prowess of Evolve IP's single platform communication channel, the dealership recorded a drastic increase in car sales and acquired dealerships that fell behind in innovating.

Whether it is a car dealership, hotel, or retail store, Evolve IP tailors solutions to suit each client's business process. Forging partnerships with Cisco and Microsoft, Evolve IP offers enterprise solutions, including unified communications.

Desktop as a Service (DaaS), and contact centres aimed at local and international clients, to enhance communication and productivity among their teams.Evolve IP leverages best-of-breed carrier-grade solutions while collaborating with Cisco and Microsoft to develop a natively integrated Unified Communications as a Service (UCaaS) solution. Organizations are equipped with Evolve IP's platform, which integrates with the pre-existing communication channels, such as phones or desktop apps, to communicate within the internal teams and their customers. Strong firewalls and session border controllers (SBCs) are installed within data centers that sit on the edge of the network to defend against DDoS attacks. Evolve IP leverages automation technology in bots that answer repetitive questions, reducing the cost of hiring additional employees.

Evolve IP has been working closely with Cisco following Cisco’s acquisition of its long standing core platform partner, BroadSoft. Evolve IP has successfully deployed the platform, which has now evolved or morphed into Webex, to 500,000 users worldwide. Evolve IP’s partnership with Cisco enables them to deploy the carrier-grade platform with over 500 features and Webex's secure collaboration capabilities. Evolve IP’s cloud platform complements Webex by providing contact centre functionalities, including call recording and data analytics. "The whole communication network is based on the cloud. This gives our clients visibility of available employees to receive calls in any location and route that call to the next available agent or person," says Mr. Paul Harrison. Garnering thorough knowledge of their clients' needs, Evolve IP fabricates carrier solutions for call centres that require omni-channel capabilities and centres that operate with a standard queue. Evolve IP also provides call centre functionalities, including analytics and call recording, without Webex collaboration.

Evolve IP has well-established offices in 23 countries across the globe, including Vietnam, China, South Africa, and the Philippines, enabling it to provide identical carrier solutions to pan-European and pan-global clients. "We are aggressively enhancing our call centre functionality even further and delivering our solutions to customers around the world," concludes Mr. Harrison